Returns & Exchanges | Fuel Meals

Due to the perishable nature of our fresh-prepared meals, we are unable to accept physical returns once a delivery has been made. If you encounter an issue with your order, please contact our support team within 24 hours of delivery for a resolution.

Return Process

1.
Inspect Your Delivery
Upon arrival, immediately check your package for any transit damage or temperature inconsistencies to ensure your meals meet our safety standards.
2.
Document Issues
If there are missing items or damaged containers, take clear photos of the packaging and the specific meals involved to help us process your claim.
3.
Contact Support
Submit a request through our help center or email our team with your order number and photos within 24 hours of the delivery timestamp.
4.
Receive Resolution
Our team will review your case and provide a credit to your Fuel Meals account or process a refund for any items that did not meet our quality guarantee.